How Can We Help?
Whether you have a question about choosing the right equipment, an existing order, shipping, or returns, we're here to help.
How Can We Help?
Contact Thrive Powered
When We're Available
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days within the continental U.S., excluding Alaska and Hawaii. Please review our Shipping Policy for complete details.”
How can I track my order?
Once your order ships, you will receive a confirmation email with available tracking information so you can follow the status of your shipment.
What is your return policy?
Eligible returns may be requested within 30 days of delivery. Please review our Return and Refund Policy for eligibility requirements, fees, return shipping responsibilities, and instructions for requesting a return.
Can I exchange a product for a different model?
Exchange eligibility varies by product and order. Please review our Return and Refund Policy or contact us for assistance before returning an item.
How do I choose the right backup power system for my needs?
Start by identifying what you need to power, how much power that equipment requires, and how long you expect to run it. Compare rated output, startup requirements, capacity or fuel requirements, runtime, and intended use. Contact us if you need help understanding which specifications matter for your application.
How often do air purifier filters need to be replaced?
Filter replacement requirements vary by model, filter type, usage, and indoor conditions. Review the manufacturer's recommended replacement schedule and compatible filter information for the specific product.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Support You Can Count On
Responsive Support
We aim to respond to inquiries within one business day.
Secure Checkout
Payments are processed through secure checkout options designed to protect your payment information.
Free Shipping
Available on most orders within the continental U.S.
30-Day Returns
Eligible returns may be requested within 30 days of delivery. Terms and conditions apply.
